Not all providers are built the same. Here are some tips for tricky providers. There is a list of discussions for providers on our Community discussion board.

Re-authenticating Channels

Some channels might not authenticate when initially logging in. You can attempt to re-authenticate a channel with the instructions below

Click the button on your provider source to list its channels. Click the Edit button to reveal options to re-scan channels that have not yet been authorized.


Supported: Spectrum & Spectrum Online

  • Spectrum’s authentication servers are easily overloaded and sometimes suffer outages.

  • You can manually re-scan channels that fail authentication by using the edit.

You can try re-authenticating a channel using the directions above.

Note: Read more about Spectrum in the Channels Community.


While authenticating with Xfinity, you can run into some issues. Here are some tips.

  • Two Factor Authentication must be disabled on your account. Create a sub-account without billing access and use that to log in.

  • Use your username when logging in and not your email address. When logging in with your email address, some channels will not work.

  • If you have separate Xfinity logins for TV and Internet, you will need to login to your Internet account and then visit this page to click the “Turn Off Auto Authentication” button:

xfinity auto authentication

Note: Read more about Xfinity in the Channels Community.

YouTube TV

  • Two Factor Authentication must be disabled on your account. Create a secondary family account and use that instead. Learn more on how to do that.

  • YouTube TV is not a supported provider when running Channels DVR Server on an NVidia SHIELD.

  • For best results, before adding YouTube TV, first visit and login to authorize TVE access.

Note: Read more about YouTube TV in the Channels Community.